Last updated: June 12, 2026

Privacy Policy

How we collect, use, and safeguard your information.

1. Introduction

RockSolid Data Solutions, LLC ("RockSolid," "we," "us," or "our") operates RockSolid Ops, accessible at ops.rocksoliddata.solutions, and the websites and custom software we build and host for our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our phone, messaging, and business communication features.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address, and mailing address.
  • Communication Data: Call logs, call recordings (where permitted by law and with appropriate consent), text/SMS messages, voicemail transcriptions, and email correspondence processed through our platform.
  • Account Information: Username, password (encrypted), and account preferences.
  • Usage Data: Log data, device information, IP addresses, browser type, pages visited, and interaction timestamps.
  • Business Data: Customer records, project information, billing details, and support ticket contents entered into the platform.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our communication and business management services.
  • Process and complete phone calls, text messages, and other communications.
  • Improve, personalize, and expand our services.
  • Communicate with you, including for customer service and support.
  • Send administrative messages, updates, and security alerts.
  • Detect, prevent, and address fraud, abuse, or technical issues.
  • Comply with legal obligations and enforce our terms.

4. SMS Messaging Privacy

RockSolid Data Solutions uses SMS messaging only for customer-care and service-related communications requested by the user. These messages may include responses to questions and updates related to active projects or requested services.

Information We Collect

When a user opts in to receive SMS messages, we collect the user's name and mobile phone number through our website's service request form, along with the user's consent record and information related to the requested customer-care communication.

How We Use SMS Information

We use the user's mobile phone number solely to send customer-care and service-related text messages, such as responses to questions, updates about active projects, and information about requested services.

We do not send marketing, promotional, or bulk messages, and we do not use SMS messaging for cold outreach, purchased contact lists, third-party lead generation, or promotional mass messaging.

Consent

Opting in to receive SMS messages is optional and is not required to receive our services. You may submit service requests without agreeing to receive SMS communications.

Mobile Information Sharing

Mobile information, including phone numbers and SMS consent records, is not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share mobile information with service providers only when necessary to operate our messaging service and deliver requested customer-care communications. These service providers are not permitted to use the information for their own marketing or promotional purposes.

Message Frequency and Charges

Message frequency varies based on the user's customer-care request, active project, or requested service. Message and data rates may apply.

Opting Out and Getting Help

Users may reply STOP to opt out of SMS messages at any time. After opting out, the user will no longer receive SMS messages unless the user opts in again.

Users may reply HELP for help.

For additional assistance, contact RockSolid Data Solutions at support@rocksoliddata.solutions.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party vendors (such as Twilio for communications infrastructure) that assist us in operating our platform, subject to confidentiality obligations.
  • Legal Requirements: When required by law, regulation, subpoena, or court order.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us explicit permission.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: